after you place your order please allow 2-3 days for the item to be prepared and shipped.

if you need your item quicker we offer the option to pick up your item in store.

shipping is not included in the price.

flat rates:

switzerland CHF 10.- / international chf 25.-

returns

To start a return, you may contact us at dueduestudio@gmail.com or visit us instore.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Except for secondhand items, where all sales are final.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Please note that returns will need to be sent or brought instore to the following address:

due due studio
grundstrasse 2
8048 Zurich
Switzerland

You are responsible for paying the return shipping fee. The shipping costs are non-refundable.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Switzerland, shipping your goods may take longer than expected.

You can always contact us for any return questions at dueduestudio@gmail.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Secondhand items can show signs of usage and are thoroughly inspected before shipping.

Certain types of items cannot be returned, like secondhand items, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on secondhand items as well as sale items or gift cards.

Force Majeure

Events outside due due studio’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that due due studio is released from due due studio’s obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, whether by mail or instore, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at dueduestudio@gmail.com.